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Vacation Rental Agreement

Welcome to Mountain Sunset Cabins! We hope that you will enjoy your stay while visiting the Smoky Mountain Area.

To make sure all vacationers have an enjoyable stay, our guests agree to the following:

  1. Check-in after 4:00pm on arrival date and check-out by 11:00am on departure date, unless prior arrangements have been made. We strive to get everything clean and ready by 4:00pm. Please note that rarely it may take a little longer on heavy check-out days, or when we need a little extra time to ensure that the cabin is ready for you. We do not discount for delayed check-in times. 
  2. Abide by the occupancy limit.
  3. Lock all doors and windows when absent from the premises.
  4. Follow the check-out instructions and call the office to check out.

Additional Notes:

  • Make sure to read our policies page. If you have any questions please email or call the office.
  • No fireworks or campfires on the premises.
  • If you are staying in a pet-friendly unit, please clean up behind your pet.
  • Please dispose of ashes from the fireplace or charcoal grill in the tin ash bucket provided.
  • Absolutely NO PARTIES of any kind!
  • No Pets unless the unit permits. If you bring a pet into a non-pet-friendly unit, you will be asked to leave without a refund and additional cleaning charges will be assessed.

Hot Tub Rules for Your Safety

  • No one under the age of 16
  • Shower with soap and water before and after using
  • Enter and Exit the Hot Tub slowly
  • Please no jumping or diving
  • Do not bring glass in or near the Hot Tub
  • Do not use alcohol, narcotics, or medications
  • Elderly and Pregnant persons must consult doctor before use
  • Do NOT enter if the temperature is over 104° F
  • Limit your soak to 15 minutes and cool off before re-entry
  • Anyone with heart disease, diabetes, high or low blood pressure, or any serious illness should consult with a doctor before entering the Hot Tub
  • Please replace Hot Tub cover after each use
  • Please DO NOT sit on the Hot Tub cover
  • Make sure high jets are turned off after use
  • Please DO NOT use soaps or oils in the Hot Tub

*If you break or damage the hot tub cover you will be charged to replace it*
**If you use soaps or oils in the Hot Tub you will be charged an extra cleaning fee**

Payment and Cancellation Policies

  • We accept Visa, MasterCard and Discover cards. We also accept cash, money orders, traveler's checks and cashier's checks.
  • If you are renting a 1-3 bedroom unit, you have 14 days prior to your arrival date to cancel.
  • If you are renting a 4+ bedroom unit, you have 45 days prior to your arrival date to cancel.
  • There is a $50.00 cancellation fee on all 1-3 bedroom units. There is a $75.00 cancellation fee on all 4+ bedroom units. Refunds will be issued by check within 10 days of cancellation.
  • There is a $20.00 fee on all date or cabin changes.
  • If you have an emergency and you have to cancel your reservation at the last minute, please call and talk to a reservationist to see what we can do for you.

 

CALL US 1-800-890-7665

Mountain Sunset Cabins 965 Dolly Parton Pkway Sevierville, Tennessee 37862 +1 (800) 890-7665 info@mountainsunsetcabins.com

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